On the 1st October 2008, we took over the catering contract at Cambridgeshire Police from Compass/Eurest, the world’s largest catering group and previously, it had been managed by Sodexho, the world’s second largest catering group. The client chose Churchill Catering Ltd because of our ability to deliver “Value for Money”, Investment and the Innovation we were proposing. There are three catering sites where Hot and Cold meals are prepared and served with extensive Vending, Hospitality and Emergency Feeding

We inherited a traditional style service with a great deal of apathy in both the catering staff and the customer base with little expectation and no innovation

We presented a proposal based on;

  • Reducing the client subsidy, by maximizing sales
  • Reducing many of the Tariff Prices
  • The creation of a Zero Complaint Environment
  • Investing to enhance the service and footfall. This included new Deli-bars, Bean to Cup Beverage Systems, State of the Art Vending Equipment and Hot Counter Services
  • Asking the Customer “what would you like to eat” and interpreting this within the menu structure
  • Upgrading and Re-launching the Hospitality Services
  • Re-launching the Pack-ups and Emergency Feeding with re-designed packaging boxes and content after extensive questionnaires and sample testing and a discussion group
  • Continuous Staff Training and progressive development of the service, recognizing that the Tastes, Likes and Dislikes of our customers are continuously evolving and the most important aspect of our job
  • Considering Ethnic, Vegetarian and specific Dietary customers as important and catered for

RESULTS

  • Sales have increased by 34%
  • Business Plan Fully Implemented
  • Significant Cost Reduction for the Client
  • After re – tendering in 2012 we have been awarded another 5 Years plus the catering in Hertfordshire and Bedfordshire Police